IT SERVICE

IT Maintenance
for companies

We are specialists in the IT maintenance of your business and we are known for offering a fast, comprehensive, specialized and economical IT support service customized for each client.

We offer a wide range of services depending on the requirements of each company.

Inmediate remote assistance

Our Help Desk is a remote and immediate assistance system to solve instantly any incident or problem that may arise with equipment and IT systems.

The Help Desk was created with a view to being always at the client’s side, giving immediate answers at just the click of a key.

No more travel expenses and time loss with strings of phone calls that may not even end up solving your problem.

With our immediate remote assistance system you will always have an engineer to answer your query at just a click on your computer.

The Lana2 Help Desk has, moreover, an advanced incident tracking system that allows any incident to be dealt with in an efficient way and the possibility of having an updated history of all IT systems in the company.

In attendance assistance
and maintenance

Support service for users of the client’s facilities.

The objective of in situ technical assistance is to give the necessary support and technical assistance in IT equipment maintenance with highly qualified engineers.

It is the perfect solution for small and medium companies that do not have their own IT department or for big companies who want to reinforce or complement theirs with qualified engineers.

Advantages:

  • Saving time and resources in the selection and hiring of your own personnel.
  • Economical savings avoiding expenses such as your staff social security.
  • Service flexibility depending on the specific requirement of each case. The ability to increase or decrease the number of hours or staff needed for this service.
  • We guarantee that you will always have hired professionals at your disposal, no off work, holidays or other events.
  • Coverage and technical assistance guaranteed with SLA document.

Lana2 offers different agreements and IT assistance and maintenance services of the client’s facilities depending on the specific demands of each company.

PREFERENCIAL IT MAINTENANCE CONTRACT
IT TECHNICIAN OUTSOURCING SERVICE
hour packs
PREFERENCIAL IT MAINTENANCE CONTRACT

With our preferential IT maintenance contract we guarantee our customer’s IT equipment maintenance and reparation.

  • IT maintenance: Our engineers spend whatever time it takes- a few hours a week or a month- to carry out all IT maintenance tasks and to guarantee that our customer’s IT systems are always in optimum operational condition.
  • IT equipment and systems reparation: In the event of any incident or breakdown of IT equipment we guarantee to respond through:
  • Remote immediate assistance in the case of any incident or breakdown of IT equipment, workstations or company servers, at just a click from our customer’s computer.
  • Permanent telephone helpline service for incidents related to problems with IT systems use.
  • Personal visit if necessary from one of our engineers within a maximum of 8 working hours – in the case of an incident with the company  IT or communications equipment.
  • Resolution of any incident in a server within a maximum of 4 hours through our on-call 24hr service (for cases of system failure).
  • Equivalent equipment release if repair is not possible, so avoiding a service stoppage.
IT TECHNICIAN OUTSOURCING SERVICE

The outsourcing service consists in the despatching of highly qualified technical staff to the customer’s facilities or offices, adapting as required to specific needs.

This is the perfect solution for small and medium companies that do not have IT department or for big companies who want to have highly qualified engineers at their disposal but wish to forget completely about the worries of maintaining their communication and IT systems.

With the Outsourcing contract, we offer:

  • Technological auditing to analyse the customer’s IT systems.
  • Technological consultancy to find the best solutions for the company’s IT systems.
  • Company IT and communication equipment planning and management.
  • Management of IT, communication and technological projects.
  • Customer IT facilities and systems maintenance.
  • Technological systems installation at all levels.
  • Network administration.
  • Staff training.

Advantages of the outsourcing contract:

  • Cost savings in  staff recruitment and maintenance of highly qualified, trained and experienced technical staff in the employee workforce.
  • Savings in human resources by allowing full commitment of company staff to the tasks of their professional category.
  • Ongoing update of the software and systems of public entities. Our professionals have first-hand understanding of the most recent technological developments and we offer continuous training to keep you updated in a sector in constant evolution.
  • Security and trust, because we always have professionals at your disposal, without interruption due to holidays, off work or other events.
  • Guaranteed coverage and technical assistance with SLA document.
  • Very competitive prices.
hour packs

The Lana2 Hour Packs offer essential IT maintenance at affordable prices for companies.

Advantages of Lana2 Hour Packs:

  • We guarantee to give the customer the technical staff with the required technical profile.
  • Savings in resources-as this system permits the customer to forget about certain tasks or to reinforce technological areas that could not otherwise be dealt with owing to a lack of operational skills or specific expertise in the company’s own workforce.
  • Flexibility and ability to provide immediate answers because we have the required technical personnel for the needs of each situation.

With the advantage that the hour packs DO NOT EXPIRE.