IT MAINTENANCE SERVICE FOR PUBLIC ADMINISTRATIONS
We are specialists in the IT maintenance of all kinds of Public Administrations and we are known for offering a fast, comprehensive, specialized and economical IT support service customized for each public entity.
We are different from the big service companies of our sector as it is much easier for us to adapt our offer to the individual Public Administration model, and to keep costs reduced.
Working with Lana2 offers Public Administrations the advantage of always knowing the cost of the service and being able to have a workforce adapted to the workload without oversizing. The customer can be confident of the success in the IT systems implementation and of the service’s continuity which is guaranteed by our professionals.
Our range of IT maintenance services is very large and adapts to the dimensions of each public entity..
- IMMEDIATE REMOTE ASSISTANCE
- ON-SITE OR IN ATTENDANCE ASSISTANCE AND MAINTENANCE
- PREFERENTIAL IT MAINTENANCE CONTRACT FOR COMPANIES
- IT TECHNICIAN OUTSOURCING SERVICE
- IT MAINTENANCE HOUR PACKS FOR COMPANIES
-IMMEDIATE REMOTE ASSISTANCE
Our Help Desk is a remote and immediate assistance system for solving instantly any incident or problem that may arise with equipment and IT systems.
Help Desk was created with a view to always being at the client’s side, and able to give an immediate answer with just a click.
No more travel expenses and time loss with a string of phone calls that may not even end up with the problem being solved.
With our immediate remote assistance system you will have an engineer to answer your query at just the click of a key.
Moreover, the Lana2 Help Desk has an advanced incident tracking system that allows for the management of any incident in an efficient way and the possibility of having an updated history of all your company’s IT systems.
-IN ATTENDANCE ASSISTANCE AND MAINTENANCE
Support service for users in Public Administration’s facilities.
The objective of in situ technical assistance is to give the necessary support and technical assistance in IT equipment maintenance with highly qualified engineers.
– Service flexibility depending on the specific requirements of each case. The ability to increase or decrease the number of hours or staff needed for this service.
– We guarantee that you will always have hired professionals at your disposal, with no off work, holidays or other events to disrupt.
– Coverage and technical assistance guaranteed with SLA document.
Lana2 offers different types of contracts and IT assistance and maintenance services in the Public Administration’s facilities depending on the specific requirements of each company.
- PREFERENTIAL IT MAINTENANCE CONTRACT
- IT TECHNICIAN OUTSOURCING SERVICE
- IT MAINTENANCE HOUR PACKS
PREFERENTIAL IT MAINTENANCE CONTRACT
With our preferential IT maintenance contract we guarantee our customer’s IT equipment maintenance and reparation.
- IT maintenance: Our engineers spend whatever time it takes- a few hours a week or a month- to carry out all IT maintenance tasks and to guarantee that our customer’s IT systems are always in optimum operational condition.
- IT equipment and systems reparation: In case of any incident or breakdown of IT equipment we guarantee to respond by:
– Remote immediate assistance facing any incident or breakdown of IT equipment, workstations or company’s servers just with a click from our customer’s computers.
– Permanent telephone helpline service for incidents related to problems with IT systems use.
– Personal visit if necessary from one of our engineers within a maximum 8 working hours- in the case of an incident with the company IT or communications equipment.
– Resolution of any incidence in the servers in a maximum of 4 hours. On-call 24hr service for cases of system failure.
– Equivalent equipment release if reparation is not possible in order to avoid a service stop.
IT TECHNICIAN OUTSOURCING SERVICE
The outsourcing service consists in the despatching of highly qualified technical staff to the Public Administration facilities, adapting ourselves to their requirements.
With the Outsourcing contract, we offer:
– Technological audit to analyse the Public Administration IT systems.
– Public Administration IT and communication equipment planning and management.
– Management of IT, communication and technological projects.
– Maintenance of the IT facilities and systems.
– Technological systems installation at all levels.
– Technological consultancy to find the best solutions for the current IT systems.
– Network administration.
– Staff training.
– Ongoing update of the software and systems of public entities. Our professionals know first-hand about the most recent technological developments and we offer continuous training to keep you updated in a sector in constant evolution.
– Security and trust because we always have professionals at your disposal, without interruption from holidays, off work or other events.
– Guaranteed coverage and technical assistance with SLA document.
. Flexibility of personnel and resources depending on the specific requirements of each case: off work, holidays, peak working times, etc.
All this at very competitive prices.
IT MAINTENANCE HOUR PACKS
The Lana2 Hour Pack offers essential IT maintenance for Public Administrations at affordable prices.
– We guarantee to provide the Public Administration technical staff with the required technical profile.
Savings in resources as this system permits the customer to forget about certain tasks or to reinforce technological areas that could not otherwise be dealt with owing to a lack of operational skills or specific expertise in the company’s own workforce.
– Flexibility and ability to provide immediate answers because we have the required technical personnel and skills for each case.
With the advantage that the hour packs DON’T EXPIRE.