SERVICES FOR PUBLIC ADMINISTRATIONS

IT maintenance services to Public Administrations at Lana2

IT systems maintenance in Public Administrations is essential in guaranteeing correct performance.

The need for proper IT and communications equipment often clashes with the budgetary cuts of recent years.

Lana2 participates in the maintenance and management of technological equipment of many Public Administrations, both at local and regional level and knows first-hand the requirements and specific problems of these entities.

Lana2 is present in many municipalities and high schools. Due to our extensive experience in the public sector and our certification obtained in top firms and manufacturers which have endorsed our experience and professionalism.

 IT maintenance services to Public Administrations is an area in continuous growth at Lana2.

We offer a wide range of IT management and maintenance services to the Public Entities, such us:

IT DEPARTMENT SUPPORT

The staff recruitment policy of Public Administrations and their regulated recruitment system (Legislative Decree 1/1997) makes it very difficult for public entities to cope with peak workloads in their IT departments.

That’s why Lana2 offers solutions to this problem through its support service to the IT department of any Public Administration by:

  • Giving support at moments of a backlog of work that cannot be dealt with by the Public Administration employees.
  • Training and support for the introduction of new products, software, mass platform migrations and office relocation.
  • We ensure the continuity of the services by giving support during holiday periods, substitution in off work situations and other causes of personnel absence.

IT CONSULTANCY

Lana2 advises different public entities on the investment and improvement of their IT equipment acting as a technological and specialized consultancy for Public Administrations.

In order to save and optimize the investments in new technologies (TIC) it is essential to analyse the current situation of the IT equipment and the assigned budget.

The target of our IT consultancy service is:

  • To analyse the technical situation of each Public Administration.
  • To appraise the most urgent requirements taking into account the available budget.
  • To submit an intervention proposal with all evaluation criteria so that those responsible can make the most appropriate decisions.

This is why our consultants carry out an analysis or audit of the IT Systems through:

  • Previous and objective analysis of the composition and organization of the IT systems and of all their procedures.
  • Detection of strengths and weaknesses (shortcomings and problems) of the current systems.
  • Observation of the specific requirements of each Public Entity.
  • Proposals for improvements, solutions and investment cost.
  • Evaluation of the requirements and limitations of the available budget.
  • Elaboration of a report with the assumption of achieving maximum efficiency of the customer’s IT systems and adapting us to the established budget.

IT RENTING SERVICE

Budget limitations makes IT equipment aging  one of the most common problems in many Public Administrations.

Lana2 gives solutions to this problem through its IT renting services.

The advantages of IT renting for companies are very clear:

  • No major initial investment is needed.
  • It allows the Financial Department to make an accurate plan of expenses as we offer pre-set fixed fees.
  • Freedom and flexibility to make decisions. Customers decide on the renting period and the fee to be paid and they can recalculate the fee at any time with the acquisition of new equipment, enlarging or reducing the IT pack depending on requirements.
  • Tax benefits: The investment is 100% deductible.

INSTALLATION AND MANAGEMENT OF THE COMPANY’S COMMUNICATION NETWORKS

Lana2 offers through X Net the communication network’s installation and configuration for those Public Administration companies moving to new premises or expanding existing ones.

We install and manage the required infrastructures in order to allow all the IT equipment of the Public Administration to be connected to each other, to their users and to other Public Administrations when necessary.

We offer a customized budget depending on the size and requirements of each public entity that includes:

  • Network structured cabling allowing interconnection of different equipment.
  • Configuration of the corporative email accounts and other communication systems within the company and the company with external customers.
  • Configuration of the necessary security systems to guarantee the security of the communications.

SOFTWARE DEVELOPMENT FOR PUBLIC ADMINISTRATIONS

Most Public Administrations work with their own customized software.

Our programming service develops customized software and applications compatible with any IT system.

IT MAINTENANCE SERVICE FOR PUBLIC ADMINISTRATIONS

We are specialists in the IT maintenance of all kinds of Public Administrations and we are known for offering a fast, comprehensive, specialized and economical IT support service customized for each public entity.

We are different from the big service companies of our sector as it is much easier for us to adapt our offer to the individual Public Administration model, and to keep costs reduced.

Working with Lana2 offers Public Administrations the advantage of always knowing the cost of the service and being able to have a workforce adapted to the workload without oversizing. The customer can be confident of the success in the IT systems implementation and of the service’s continuity which is guaranteed by our professionals.

Our range of IT maintenance services is very large and adapts to the dimensions of each public entity..

  • IMMEDIATE REMOTE ASSISTANCE
  • ON-SITE OR IN ATTENDANCE ASSISTANCE AND MAINTENANCE
    • PREFERENTIAL IT MAINTENANCE CONTRACT FOR COMPANIES
    • IT TECHNICIAN OUTSOURCING SERVICE
    • IT MAINTENANCE HOUR PACKS FOR COMPANIES

-IMMEDIATE REMOTE ASSISTANCE

Our Help Desk is a remote and immediate assistance system for solving instantly any incident or problem that may arise with equipment and IT systems.

Help Desk was created with a view to always being at the client’s side, and able to  give an immediate answer with just a click.

No more travel expenses and time loss with a string of phone calls that may not even end up with the problem being solved.

With our immediate remote assistance system you will have an engineer to answer your query at just the click of a key.

Moreover, the Lana2 Help Desk has an advanced incident tracking system that allows for the management of any incident in an efficient way and the possibility of having an updated history of all your company’s IT systems.

-IN ATTENDANCE ASSISTANCE AND MAINTENANCE

Support service for users in Public Administration’s facilities.

The objective of in situ technical assistance is to give the necessary support and technical assistance in IT equipment maintenance with highly qualified engineers.

Advantages:

Service flexibility depending on the specific requirements of each case. The ability to increase or decrease the number of hours or staff needed for this service.

– We guarantee that you will always have hired professionals at your disposal, with no off work, holidays or other events to disrupt.

– Coverage and technical assistance guaranteed with SLA document.

Lana2 offers different types of contracts and IT assistance and maintenance services in the Public Administration’s facilities depending on the specific requirements of each company.

  • PREFERENTIAL IT MAINTENANCE CONTRACT
    • IT TECHNICIAN OUTSOURCING SERVICE
    • IT MAINTENANCE HOUR PACKS

PREFERENTIAL IT MAINTENANCE CONTRACT

With our preferential IT maintenance contract we guarantee our customer’s IT equipment maintenance and reparation.

  • IT maintenance: Our engineers spend whatever time it takes- a few hours a week or a month- to carry out all IT maintenance tasks and to guarantee that our customer’s IT systems are always in optimum operational condition.
  • IT equipment and systems reparation: In case of any incident or breakdown of IT equipment we guarantee to respond by:

– Remote immediate assistance facing any incident or breakdown of IT equipment, workstations or company’s servers just with a click from our customer’s computers.

– Permanent telephone helpline service for incidents related to problems with IT systems use.

– Personal visit  if necessary from one of our engineers within a maximum 8 working hours-  in the case of an incident with the company IT or communications equipment.

– Resolution of any incidence in the servers in a maximum of 4 hours. On-call 24hr service for cases of system failure.

Equivalent equipment release if reparation is not possible in order to avoid a service stop.

IT TECHNICIAN OUTSOURCING SERVICE

The outsourcing service consists in the despatching of highly qualified technical staff to the Public Administration facilities, adapting ourselves to their requirements.

With the Outsourcing contract, we offer:

– Technological audit to analyse the Public Administration IT systems.

– Public Administration IT and communication equipment planning and management.

– Management of IT, communication and technological projects.

– Maintenance of the IT facilities and systems.

–  Technological systems installation at all levels.

– Technological consultancy to find the best solutions for the current IT systems.

–  Network administration.

Staff training.

Advantages:

Ongoing update of the software and systems of public entities. Our professionals know first-hand about the most recent technological developments and we offer continuous training to keep you updated in a sector in constant evolution.

Security and trust because we always have professionals at your disposal, without interruption from holidays, off work or other events.

Guaranteed coverage and technical assistance with SLA document.

. Flexibility of personnel and resources depending on the specific requirements of each case: off work, holidays, peak working times, etc.

All this at very competitive prices.

IT MAINTENANCE HOUR PACKS

The Lana2 Hour Pack offers essential IT maintenance for Public Administrations at affordable prices.

Advantages:

We guarantee to provide the Public Administration technical staff with the required technical profile.

Savings in resources as this system permits the customer to forget about certain tasks or to reinforce technological areas that could not otherwise be dealt with owing to a lack of operational skills or specific expertise in the company’s own workforce.

Flexibility and ability to provide immediate answers because we have the required technical personnel and skills for each case.

With the advantage that the hour packs DON’T EXPIRE.

Contact us now!

Tel.: 93 844 47 55

Fax: 93 845 42 90

info@lana2.net
You can find us at:

c/ Jaume I nº19

08440 Cardedeu (Barcelona)


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