SERVICES FOR SUBSIDIARIES OF MULTINATIONAL CORPORATIONS

Lana2 adapts to the model that the multinational has implanted in its subsidiaries

With our extensive business experience and thanks to prestigious international certification obtained by our company (MICROSOFT, GOOGLE, HP, CISCO, VMWARE and ITIL) and to the high level of English of our engineers, Lana2 is increasingly present in big multinational subsidiaries in Barcelona.

Multinational subsidiaries have a very specific customer profile, which is unlike many others. They do not have an in situ IT department but rather have it outsourced and centralized at European or worldwide level.

This requires a very specific professional profile:

  • High level of training.
  • Superior technical knowledge and specialization.
  • Command of the English language at all levels.
  • Great adaptability to the multinational’s strict protocols.

Lana2 adapts to the model that the multinational has implanted in its subsidiaries. We adapt our services and our budget depending on the needs and requirements of each customer.

We differentiate from the big services companies of our sector as it is much easier for us to adapt our offer to each multinational model and to keep costs reduced.

Working with Lana2 offers the advantage for the customer of always knowing the cost of the service and being able to have a workforce adapted to the workload without oversizing.  The customer can be confident of the success in the IT systems implementation and of the service’s continuity which we guarantee.

IT DEPARTMENT SUPPORT

Lana2 offers solutions through its support service to the IT department of any Multinational subsidiaries by:

  • Giving support at moments of a backlog of work that cannot be dealt with by the Multinational subsidiaries employees.
  • Training and support for the introduction of new products, software, mass platform migrations and office relocation.
  • We ensure the continuity of the services by giving support during holiday periods, substitution in off work situations and other causes of personnel absence.

IT CONSULTANCY

Lana2 advises different Multinational subsidiaries on the investment and improvement of their IT equipment acting as a technological and specialized consultancy for Multinational subsidiaries.

In order to save and optimize the investments in new technologies (TIC) it is essential to analyse the current situation of the IT equipment and the assigned budget.

The target of our IT consultancy service is:

  • To analyse the technical situation of each Multinational subsidiaries.
  • To appraise the most urgent requirements taking into account the available budget.
  • To submit an intervention proposal with all evaluation criteria so that those responsible can make the most appropriate decisions.

This is why our consultants carry out an analysis or audit of the IT Systems through:

  • Previous and objective analysis of the composition and organization of the IT systems and of all their procedures.
  • Detection of strengths and weaknesses (shortcomings and problems) of the current systems.
  • Observation of the specific requirements of each Multinational subsidiaries.
  • Proposals for improvements, solutions and investment cost.
  • Evaluation of the requirements and limitations of the available budget.
  • Elaboration of a report with the assumption of achieving maximum efficiency of the customer’s IT systems and adapting us to the established budget.

IT RENTING SERVICE

Budget limitations makes IT equipment aging  one of the most common problems in many Multinational subsidiaries.

Lana2 gives solutions to this problem through its IT renting services.

The advantages of IT renting for companies are very clear:

  • No major initial investment is needed.
  • It allows the Financial Department to make an accurate plan of expenses as we offer pre-set fixed fees.
  • Freedom and flexibility to make decisions. Customers decide on the renting period and the fee to be paid and they can recalculate the fee at any time with the acquisition of new equipment, enlarging or reducing the IT pack depending on requirements.
  • Tax benefits: The investment is 100% deductible.

INSTALLATION AND MANAGEMENT OF THE COMPANY’S COMMUNICATION NETWORKS

Lana2 offers through X Net the communication network’s installation and configuration for those Multinational subsidiaries moving to new premises or expanding existing ones.

We install and manage the required infrastructures in order to allow all the IT equipment of the Multinational subsidiaries to be connected to each other, to their users and to other Multinational subsidiaries when necessary.

We offer a customized budget depending on the size and requirements of each Multinational subsidiaries that includes:

  • Network structured cabling allowing interconnection of different equipment.
  • Configuration of the corporative email accounts and other communication systems within the company and the company with external customers.
  • Configuration of the necessary security systems to guarantee the security of the communications.

SOFTWARE DEVELOPMENT FOR MULTINATIONAL SUBSIDIARIES

Most Multinational subsidiaries work with their own customized software.

Our programming service develops customized software and applications compatible with any IT system.

IT MAINTENANCE SERVICE FOR MULTINATIONAL SUBSIDIARIES

We are specialists in the IT maintenance of all kinds of Multinational subsidiaries and we are known for offering a fast, comprehensive, specialized and economical IT support service customized for each Multinational subsidiaries.

We are different from the big service companies of our sector as it is much easier for us to adapt our offer to the individual Multinational subsidiaries model, and to keep costs reduced.

Working with Lana2 offers Multinational subsidiaries the advantage of always knowing the cost of the service and being able to have a workforce adapted to the workload without oversizing. The customer can be confident of the success in the IT systems implementation and of the service’s continuity which is guaranteed by our professionals.

Our range of IT maintenance services is very large and adapts to the dimensions of each Multinational subsidiaries.

  • IMMEDIATE REMOTE ASSISTANCE
  • ON-SITE OR IN ATTENDANCE ASSISTANCE AND MAINTENANCE
    • PREFERENTIAL IT MAINTENANCE CONTRACT FOR COMPANIES
    • IT TECHNICIAN OUTSOURCING SERVICE
    • IT MAINTENANCE HOUR PACKS FOR COMPANIES
  • IMMEDIATE REMOTE ASSISTANCE

Our Help Desk is a remote and immediate assistance system for solving instantly any incident or problem that may arise with equipment and IT systems.

Help Desk was created with a view to always being at the client’s side, and able to  give an immediate answer with just a click.

No more travel expenses and time loss with a string of phone calls that may not even end up with the problem being solved.

With our immediate remote assistance system you will have an engineer to answer your query at just the click of a key.

Moreover, the Lana2 Help Desk has an advanced incident tracking system that allows for the management of any incident in an efficient way and the possibility of having an updated history of all your company’s IT systems.

  • IN ATTENDANCE ASSISTANCE AND MAINTENANCE

Support service for users in Multinational subsidiaries’s facilities.

The objective of in situ technical assistance is to give the necessary support and technical assistance in IT equipment maintenance with highly qualified engineers.

Advantages:

  • Service flexibility depending on the specific requirements of each case. The ability to increase or decrease the number of hours or staff needed for this service.
  • We guarantee that you will always have hired professionals at your disposal, with no off work, holidays or other events to disrupt.
  • Coverage and technical assistance guaranteed with SLA document.

Lana2 offers different types of contracts and IT assistance and maintenance services in the Multinational subsidiaries’s facilities depending on the specific requirements of each company.

  • PREFERENTIAL IT MAINTENANCE CONTRACT
    • IT TECHNICIAN OUTSOURCING SERVICE
    • IT MAINTENANCE HOUR PACKS
  • PREFERENTIAL IT MAINTENANCE CONTRACT

With our preferential IT maintenance contract we guarantee our customer’s IT equipment maintenance and reparation.

  • IT maintenance: Our engineers spend whatever time it takes- a few hours a week or a month- to carry out all IT maintenance tasks and to guarantee that our customer’s IT systems are always in optimum operational condition.
  • IT equipment and systems reparation: In case of any incident or breakdown of IT equipment we guarantee to respond by:
  • Remote immediate assistance facing any incident or breakdown of IT equipment, workstations or company’s servers just with a click from our customer’s computers.
  • Permanent telephone helpline service for incidents related to problems with IT systems use.
  • Personal visit  if necessary from one of our engineers within a maximum 8 working hours-  in the case of an incident with the company IT or communications equipment.
  • Resolution of any incidence in the servers in a maximum of 4 hours. On-call 24hr service for cases of system failure.
  • Equivalent equipment release if reparation is not possible in order to avoid a service stop.

 

IT TECHNICIAN OUTSOURCING SERVICE

The outsourcing service consists in the despatching of highly qualified technical staff to the Multinational subsidiaries facilities, adapting ourselves to their requirements.

With the Outsourcing contract, we offer:

  • Technological audit to analyse the Multinational subsidiaries IT systems.
  • Multinational subsidiaries IT and communication equipment planning and management.
  • Management of IT, communication and technological projects.
  • Maintenance of the IT facilities and systems.
  • Technological systems installation at all levels.
  • Technological consultancy to find the best solutions for the current IT systems.

–  Network administration.

Staff training.

Advantages:

  • Ongoing update of the software and systems of Multinational subsidiaries. Our professionals know first-hand about the most recent technological developments and we offer continuous training to keep you updated in a sector in constant evolution.
  • Security and trust because we always have professionals at your disposal, without interruption from holidays, off work or other events.
  • Guaranteed coverage and technical assistance with SLA document.
  • Flexibility of personnel and resources depending on the specific requirements of each case: off work, holidays, peak working times, etc.

All this at very competitive prices.

IT MAINTENANCE HOUR PACKS

The Lana2 Hour Pack offers essential IT maintenance for Multinational subsidiaries at affordable prices.

Advantages:

  • We guarantee to provide the Multinational subsidiaries technical staff with the required technical profile.

Savings in resources as this system permits the customer to forget about certain tasks or to reinforce technological areas that could not otherwise be dealt with owing to a lack of operational skills or specific expertise in the company’s own workforce.

  • Flexibility and ability to provide immediate answers because we have the required technical personnel and skills for each case.

With the advantage that the hour packs DON’T EXPIRE.

Contact us now!

Tel.: 93 844 47 55

Fax: 93 845 42 90

info@lana2.net
You can find us at:

c/ Jaume I nº19

08440 Cardedeu (Barcelona)


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